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The SurgeryChapel StreetWillington, CrookCounty Durham, DL15 0EQTel: 01388 742500
The surgery operates a ‘personal list system’. This means that you will usually see the doctor that you are registered with. This ensures greater continuity of care and familiarity of the doctor with your medical problems.
If your own GP is unavailable you will be offered the next available appointment with them, or an appointment with another doctor if your problem cannot wait until then.
Routine appointments are released up to 21 days in advance. If routine appointments are not available within a 48 hour period, you will be offered an emergency appointment at the end of morning surgery.
Each afternoon, there is an emergency doctor available who will see acute medical problems which cannot wait until the following morning.
To make an appointment with your GP you can either contact the surgery in person, via telephone or on-line via Patient Access. Please see Internet Access For Patients tab for more details.
From October 2019 there will be changes to how the practice provides extended hours for patients.
From October extended hours appointments will be provided by Durham Dales Health Federation at Bishop Auckland Hospital. A wider range of times will be available to patients including weekend and some evening appointments. Our reception team will help you to access this service where appropriate.
In a number of cases it might be worth considering an appointment with the Nurse Practitioner rather than a doctor. The Nurse Practitioner is qualified to deal with many ailments, is able to prescribe and you may be seen more quickly.
Always notify the receptionists of your arrival at the surgery or alternatively, please use our ‘Self Check-in’ system located in the main reception.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. To try and help to improve the amount of appointments that are wasted when patients fail to attend without cancelling we use a text message service to remind patients about their appointments.
Whilst we encourage our patients to come to the surgery, where we have the appropriate equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Ambulance transport is now booked through Travel Response for Non-Emergency Hospital Transport. To book ambulance transport please contact the following:
To book an ambulance - 03000 269 999
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the https://www.gov.uk/ (where this information was sourced)
Willington Medical Group is a training practice for GP’S in training (GP Registrars) and from time to time we will have a GP registrar working in the practice.
They are fully qualified doctors who are undertaking additional training to become GP’s and are supervised by Dr Cowell or Dr Lunney whilst at the practice.
The practice nurses will also from time to time have student nurses working along side of them. They will be present in an observatory capacity only.