The surgery operates a ‘personal list system’. This means that you will usually see the doctor that you are registered with. This ensures greater continuity of care and familiarity of the doctor with your medical problems.
If your own GP is unavailable you will be offered the next available appointment with them, or an appointment with another doctor if your problem cannot wait until then.
Routine appointments are released up to 21 days in advance. If routine appointments are not available within a 48 hour period, you will be offered an emergency appointment at the end of morning surgery.
Each afternoon, there is an emergency doctor available who will see acute medical problems which cannot wait until the following morning.
To make an appointment with your GP you can either contact the surgery in person, via telephone or on-line via Patient Access. Please see Internet Access For Patients tab for more details.
From October 2019 there will be changes to how the practice provides extended hours for patients.
From October extended hours appointments will be provided by Durham Dales Health Federation at Bishop Auckland Hospital. A wider range of times will be available to patients including weekend and some evening appointments. Our reception team will help you to access this service where appropriate.
In a number of cases it might be worth considering an appointment with the Nurse Practitioner rather than a doctor. The Nurse Practitioner is qualified to deal with many ailments, is able to prescribe and you may be seen more quickly.
Always notify the receptionists of your arrival at the surgery or alternatively, please use our ‘Self Check-in’ system located in the main reception.
Cancellations & Text Message Reminders
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. To try and help to improve the amount of appointments that are wasted when patients fail to attend without cancelling we use a text message service to remind patients about their appointments.